Claims - RGF Group

Report a claim using our forms:

This form allows you to report claims related to your vehicles.

This form allows you to report claims related to your home.

This form allows you to report various types of claims (family liability insurance, hospitalization, legal protection, etc.).

Report another claim

A team at your side, close to home...

Claims management is handled by a dedicated, specialized team whose mission is simple: to defend your interests when dealing with insurance companies.

Because every situation is unique, there is a specialist in every region to offer you fast, personal, and accessible assistance at any time.

Emergency: emergency numbers

Dear customer, we provide you withour emergency numbers, which are reserved for you in the event of an accident:

During business hours:

Monday to Friday
from 8:30 a.m. to 12:30 p.m.andfrom 1:30 p.m. to 5:00 p.m.,
you can call the claims department at:

0800 13 900

Press 1 and then 1

Outside of business hours:

Only in case of emergency following a disaster,
you can call the special number dedicated to RGF customers 24 hours a day, 7 days a week:

0470 666 999

What to do in the event of a disaster?

Our recommendations

CAR ACCIDENT:

Complete your report:

Did you know? An incorrectly completed accident report can lead to an incorrect determination of liability. The auto accident report is the document that allows insurance company managers, as well as judges, to correctly interpret the circumstances of the accident. It is therefore essential to complete it as accurately as possible.

Here are the things to remember:

The date, time, and location;
The full contact details of any witnesses (last name, first name, address, phone number): they must have no connection to you or the third party. Their names must appear on the report, otherwise they will not be valid;
Only check the boxes that apply to the situation. Example: if you were rear-ended by a third party, only the third party should check box 8 "rear-ended";
Make a clear sketch depicting the circumstances of the incident;
Indicate the circumstances in the comments;
Only sign the report if you agree with the information it contains. You are not obliged to sign the report, as signing it means you agree with all the information it contains, including that provided by the other party. If you have any doubts, do not sign and instead fill out a unilateral report containing only your version of events. In this case, make sure you have evidence to support your version (photos, witnesses, etc.).
In the event of an accident involving an unidentified third party, you must note down the license plate number and the type of vehicle involved (make, model, color).
Do not hesitate to take photos of the accident and the scene before moving the vehicles.
If the other party is unable to provide you with a valid insurance document, call the police.

If your vehicle breaks down, be sure to contact your assistance provider so that they can arrange for your vehicle to be repaired. Their number can be found on your insurance certificate.

The important information we need to handle your claim:

The accident report, duly completed;
Your complete accident report if there was no accident report;
Your statement of evidence if the police intervened;
The full contact details of your repairer or a repair estimate
Your VAT liability regime.

Please provide us with this information as quickly as possible. This will enable us to process your claim more quickly.

FIRE DAMAGE:

Steps to follow in the event of a disaster:

Has your home just been damaged? Here are a few steps to follow to deal with this unfortunate event without panicking:

1. Prevent further damage: Under normal circumstances, you should wait for prior approval from your insurer before starting any repairs. However, you are required to prevent further damage. Therefore, take any urgent and necessary measures to prevent further damage.

Some contracts include emergency assistance coverage. Call the number provided to get help quickly.

2. Report your claim: Notify us as soon as possible, as soon as you become aware of the facts. Be thorough in your report, providing us with the location, date, description of the incident, and any other information that will help us determine the extent of the damage. We also strongly recommend that you take photos of the damage. If you have been the victim of theft or vandalism, be sure to file a police report within 24 hours.

3. Do not immediately dispose of damaged items: These may be examined by an expert and prove your damage.

4. Make a list: Make a detailed list of your losses, including the brand, model, reference numbers, and purchase price. Purchase invoices and value certificates are always welcome.

5. Wait: Depending on the extent of the damage, an expert may be called in. Only after this step and with your broker's approval can you begin repair work.

If you encounter a problem with your lock (break-in, lost keys, etc.), first contact your assistance provider so that they can send a locksmith. This will prevent you from incurring expenses that may not be reimbursed.

Useful information to provide us with:

A written statement detailing the date and circumstances of the incident;
In the event of water damage: the precise cause of the damage
Photos of your damage;
One or more detailed repair estimates with costs;
Your bank account number.

Prompt compensation depends not only on the effective management of your case, but also on how quickly we can access all the necessary information.