Emergency: emergency numbers

Dear customer, we provide you withour emergency numbers, which are reserved for you in the event of an accident:

During business hours:

Monday to Friday
from 8:30 a.m. to 12:30 p.m.andfrom 1:30 p.m. to 5:00 p.m.,
you can call the claims department at:

0800 13 900

Press 1 and then 1

Outside of business hours:

Only in case of emergency following a disaster,
you can call the special number dedicated to RGF customers 24 hours a day, 7 days a week:

0470 666 999

What to do in the event of a disaster?

Our recommendations

Auto accident:

Complete your report:

Did you know? An incorrectly completed accident report can lead to an incorrect determination of liability. The auto accident report is the document that allows insurance company managers, as well as judges, to correctly interpret the circumstances of the accident. It is therefore essential to complete it as accurately as possible.

Here are the things to remember:

  • The date, time, and location;
  • The full contact details of any witnesses (last name, first name, address, phone number): they must have no connection to you or the third party. Their names must appear on the report, otherwise they will not be valid;
  • Only check the boxes that apply to the situation. Example: if you were rear-ended by a third party, only the third party should check box 8 "rear-ended";
  • Make a clear sketch depicting the circumstances of the incident;
  • Indicate the circumstances in the comments;
  • Only sign the report if you agree with the information it contains. You are not obliged to sign the report, as signing it means you agree with all the information it contains, including that provided by the other party. If you have any doubts, do not sign and instead fill out a unilateral report containing only your version of events. In this case, make sure you have evidence to support your version (photos, witnesses, etc.).
  • In the event of an accident involving an unidentified third party, you must note down the license plate number and the type of vehicle involved (make, model, color).
  • Do not hesitate to take photos of the accident and the scene before moving the vehicles.
  • If the other party is unable to provide you with a valid insurance document, call the police.
 
If your vehicle breaks down, be sure to contact your assistance provider so that they can arrange for your vehicle to be repaired. Their number can be found on your insurance certificate.
 
The important information we need to handle your claim:
 
  • The accident report, duly completed;
  • Your complete accident report if there was no accident report;
  • Your statement of evidence if the police intervened;
  • The full contact details of your repairer or a repair estimate
  • Your VAT liability regime.
 
Please provide us with this information as quickly as possible. This will enable us to process your claim more quickly.

CLOSURE EXCEPTIONAL

Dear customer, our offices will be closed on August 15 and 16.

In case of emergency, contact us by email below.

In the event of a claim, please find more information on our claims management page.