Steps to follow in the event of a disaster:

Has your home just been damaged? Here are a few steps to follow to deal with this unfortunate event without panicking:

1.Prevent further damage: Under normal circumstances, you should wait for prior approval from your insurer before starting any repairs. However, you are required to prevent further damage. Therefore, take any urgent and necessary measures to prevent further damage.

Some contracts include emergency assistance coverage. Call the number provided to get help quickly.

2.Report your claim: Notify us as soon as possible, as soon as you become aware of the facts. Be thorough in your report, providing us with the location, date, description of the incident, and any other information that will help us determine the extent of the damage. We also strongly recommend that you take photos of the damage. If you have been the victim of theft or vandalism, be sure to file a police report within 24 hours.

3.Do not immediately dispose of damaged items: These may be examined by an expert and prove your damage.

4.Make a list: Make a detailed list of your losses, including the brand, model, reference numbers, and purchase price. Purchase invoices and certificates of value are always welcome.

5.Wait: Depending on the extent of the damage, an expert may be called in. Only after this step and with your broker's approval can you begin repair work.

If you encounter a problem with your lock (break-in, lost keys, etc.), first contact your assistance provider so that they can send a locksmith. This will prevent you from incurring expenses that may not be reimbursed.

Useful information to provide us with:

• A written statement detailing the date and circumstances of the incident;
• In the event of water damage: the precise cause of the damage
• Photos of your damage;
• One or more detailed repair estimates with costs;
• Your bank account number.

Prompt compensation depends not only on the effective management of your case, but also on how quickly we can access all the necessary information.